*W-2 Only
Job Title: Associate Product Manager – Onboarding & Data Sharing (Digital Platforms)
Location: Field Base/Remote
Contract Duration: 1 Year (Potential for Temp-to-Perm)
About the Role:
Are you a driven, customer-focused professional passionate about creating seamless digital experiences for the Medical Device Industry? Join us as an Associate Product Manager on our End-to-End (E2E) Customer Experience team. You’ll play a vital role in transforming the onboarding journey for a cutting-edge digital platform, ensuring our customers feel empowered and supported every step of the way.
This position offers an exciting opportunity to work in an agile environment, where you’ll lead feature refinement, backlog prioritization, and roadmap execution while collaborating with cross-functional teams to deliver value-driven solutions. With the flexibility of a fully remote position, this is your chance to make a meaningful impact on a key product in the digital landscape.
What You’ll Do:
- Drive Product Excellence: Collaborate with stakeholders to define and prioritize the product backlog, ensuring features align with business goals and customer needs.
- Enhance Customer Journeys: Partner with marketing and operations teams to understand the customer experience, refining processes and features to optimize onboarding.
- Shape Product Features: Develop clear acceptance criteria, success metrics, and solution designs, maintaining conceptual and technical integrity throughout the product lifecycle.
- Lead Agile Processes: Actively participate in SAFe Agile ceremonies, define program increment objectives, and drive tradeoff evaluations for scope and timelines.
- Advocate for the Customer: Conduct usability studies and voice-of-customer research to guide feature development.
- Foster Cross-Functional Collaboration: Work closely with solution architects, delivery teams, and product marketing to ensure consistency in design and implementation.
- Support Strategic Growth: Assist in building business cases for new opportunities, and guide software/vendor selection when necessary.
What You’ll Bring:
- Experience: 3-5 years of Product Management or Product Owner experience, with a focus on digital platforms and customer onboarding.
- Agile Expertise: Strong knowledge of Agile and SAFe methodologies, with experience leading delivery teams and managing backlogs.
- Technical Proficiency: Familiarity with tools like Jira and Confluence, as well as web and CRM platforms.
- Communication Skills: Exceptional verbal and written communication abilities to engage stakeholders across varying technical backgrounds.
- Adaptability: A flexible, solution-focused approach to navigating fast-paced environments and managing change effectively.
- Customer Focus: A proven ability to enhance digital experiences by prioritizing user needs and outcomes.
Preferred Skills:
- Experience in digital customer success or onboarding for subscription-based services.
- Familiarity with Scaled Agile Framework (SAFe) and IT systems development.
- Background in medical devices is a plus but not required.
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